Rick's Collectibles

Contact Us

We're a real store with real people behind it — and we answer every message.

Before You Write — Quick Self-Serve Answers

• Wondering where your package is? Our Track Your Order page has live tracking and a pre-order status checker.
• Questions about delivery times or costs? See the Shipping Policy — shipping is free, orders ship within 3 business days, and arrive within 5 to 10 business days after dispatch.
• Want to return something? The Refund & Return Policy explains the 30 days window and our prepaid return labels.
• General questions? The FAQ covers the most common ones in plain language.

To Help Us Help You Faster

When writing about an order, please include:

• Your order number (in your confirmation email);
• The email address used at checkout;
• A short description of your question or issue;
• Photos of the item and packaging, if reporting damage or an incorrect item.

With those details, most issues are resolved in a single reply instead of a back-and-forth.

What Happens After You Email

• Your message lands directly with our support team — not a bot queue — and is answered within 1–2 business days;
• If your request needs action (a return label, an address fix, a pre-order update), we take that action in the same reply wherever possible;
• We do not close a thread until your issue is actually resolved.

What We Can Help With

Order status and tracking · returns, refunds, and exchanges · damaged or incorrect items · product questions, condition details, and availability · pre-order status and cancellations · payment or checkout trouble · privacy and data requests · accessibility assistance · feedback of every kind — and anything else on your mind.

We look forward to hearing from you.