Rick's Collectibles

Shipping Policy

Thank you for shopping with Rick's Collectibles. This Shipping Policy explains, in plain language, exactly what shipping costs, how long each stage of delivery takes, how tracking works, and what we will do for you if anything goes wrong along the way. It applies to every order placed on rickscollectibles.shop. By placing an order, you agree to the terms below. We ship every order with care from our location in Geneva, Illinois.

Shipping Costs

Shipping is FREE on every order, to every address in the United States. No minimum purchase is required. The price you see on the product page is the complete price of the item. We do not add shipping fees, handling fees, packaging fees, fuel surcharges, remote-area surcharges, or any other charge at checkout. The only possible addition is government sales tax where applicable, which is calculated and displayed at checkout before you confirm payment.

Because shipping is free on every order, there is never a reason to inflate your cart to reach a threshold — order exactly what you want, when you want it.

Order Processing (Handling) Time

All orders are processed and dispatched within 3 business days of the order being placed. Business days are Monday through Friday, excluding United States federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Processing is not idle time — during this window we:

• Verify your order and payment details for accuracy and security;
• Pull your items and inspect each one by hand — particularly important for toys & trading cards and collectibles, where condition matters;
• Pack your order with protective materials appropriate to the item — rigid mailers and sleeves for cards, cushioned wrap and double-boxing for fragile antiques and toys;
• Generate your shipping label and hand the parcel to the carrier.

During major product releases, holiday peaks, or unusually high order volume, processing can occasionally take slightly longer than usual. If your specific order will be delayed beyond our stated handling time, we will email you proactively rather than leave you wondering.

Transit Time

Once your order has been dispatched, delivery within the United States takes 5 to 10 business days, depending on your location and the carrier network serving it. Rural and remote addresses tend toward the upper end of the range.

Please note that transit estimates are provided by the carriers and are not guaranteed. Once a parcel leaves our hands, its movement is controlled by the shipping carrier and can be affected by weather events, carrier volume, holidays, and other factors outside our control. We monitor shipments and will always advocate for you with the carrier, but we cannot control their networks. If your order appears significantly delayed, contact us and we will investigate on your behalf.

Shipping Destinations

We currently ship to addresses within the United States, including residential addresses, business addresses, and PO boxes where supported by the carrier. We ship to all 50 states. We do not currently offer international shipping; if that changes, this page will be updated first.

Order Confirmation, Tracking & Notifications

You will hear from us at every stage:

• Immediately after purchase — an order confirmation email listing your items, the total paid, and your shipping address. Please review it and contact us right away if anything is incorrect.
• When your order ships — a shipping confirmation email containing your tracking number and a link to follow your package in real time.
• If anything changes — a personal email from our team if there is any delay, question, or issue with your order.

If you do not receive an expected email, check your spam and promotions folders first, then contact support@rickscollectibles.shop and we will confirm your order status and resend anything missing. Tracking numbers can take 24–48 hours to show their first scan after the label is created — this is normal carrier behavior.

Changing Your Order or Address

Need to change quantity, cancel, or fix a typo in your address? Email us as soon as possible with your order number. If your order has not yet shipped, we will happily update the address, adjust the order, or cancel it for a full refund. Once a parcel has been handed to the carrier we can no longer edit it, but we will still help you coordinate with the carrier where possible.

Please double-check your shipping address at checkout. We are not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer — though if a package is returned to us as undeliverable, we will contact you to arrange reshipment or a refund of the product price.

Lost, Delayed, or Damaged Shipments

Tracking shows delivered, but no package

Occasionally carriers mark a package delivered a few hours — or even a day — before it physically arrives, or leave it with a neighbor, a building manager, or in a less obvious safe spot. Please check around your property, with household members, and with neighbors first. If the package has not appeared within 48 hours of the delivery scan, contact us within 7 days of the marked delivery date and we will open a carrier investigation and work with you in good faith to resolve it — including replacement or refund where the carrier confirms loss.

Damaged in transit

If your item arrives damaged, email us within 7 days of delivery with photos of the item and all packaging (please keep the packaging until the claim is resolved — carriers may require it). We will arrange a replacement, subject to availability, or a full refund, at no cost to you. You will never pay to fix damage that happened in transit.

Stuck or lost in transit

If tracking has not updated for five or more days, contact us. We will open a trace with the carrier, keep you informed, and if the shipment is declared lost, send a replacement or issue a full refund — your choice.

Packaging Standards

Collectibles deserve collector-grade packing. Sealed card products ship in rigid protective packaging; singles and slabs ship in sleeves and top loaders inside cushioned mailers; antiques and fragile toys are wrapped individually and boxed with void fill, double-boxed where weight or fragility calls for it. Our packaging is chosen so that the excitement of opening your order is never ruined by how it traveled.

Pre-Order Shipments

Pre-order and presale items follow the timelines in our Pre-Order Policy: they ship on or shortly after the product’s official release date, and the same free shipping, tracking, and protection described on this page applies to them once dispatched. If your order mixes in-stock and pre-order items, the entire order ships together once all items are available — order in-stock items separately if you want them sooner.