Free — on every order, to every US address, with no minimum purchase. The product price is the full price; the only possible addition at checkout is applicable sales tax, shown before you pay.

Orders ship within 3 business days, then take 5 to 10 business days in transit — typically 8 to 13 business days total, door to door. You get tracking by email the moment it ships.

Not currently — we ship within the US only, to all 50 states, including PO boxes where the carrier supports them. If we add international shipping, the Shipping Policy page will announce it first.

Yes, as long as it has not shipped. Email us as soon as possible with your order number and the change — address fix, quantity change, or full cancellation with full refund. Once the carrier has the parcel we can no longer edit it, but we will still help you coordinate options.

Use the tracking number in your shipping confirmation email, or the lookup tool on our Track Your Order page — it also has a pre-order reservation checker.

A presale (pre-order) reserves a product before its official release date, so you secure sought-after items that may sell out. Your item ships on or shortly after the release date — not at purchase. The expected release date is shown on the product page and repeated in your confirmation email.

On or shortly after the product's official street date, which is set by the manufacturer. If the manufacturer moves a date significantly, we email you proactively. Tracking activates when it ships, like any order.

Yes — any time before it ships, for a full refund, no reason needed. Just email us with your order number. If a release is canceled by the manufacturer, or we cannot fulfill your presale, you are refunded in full automatically.

No. Presale pricing is locked at purchase — we will not raise it, and we will never cancel your order because an item's value went up. Your reservation is your reservation.

The whole order ships together once everything is available, so the in-stock items wait for the presale. Want the in-stock items sooner? Place them as a separate order.

Shopify Payments, PayPal, Stripe — covering Visa · Mastercard · Amex · Discover and PayPal balance. All options are shown at checkout.

At the time you place your order — including presales, where the charge reserves your product.

Yes. Transactions run over SSL-encrypted connections and are processed by PCI-DSS compliant providers. We never see or store your full card number.

The most common cause is a billing address that does not match your card issuer's records. Re-check card number, expiry, CVV, and billing address; try an alternative method; and if it persists, email us — we will help you complete the order.

30 days from delivery, we pay the return shipping with a prepaid label, and there are no restocking fees. Sealed card products must remain unopened; vintage items must be complete and in received condition. Full details in our Refund & Return Policy.

Email support@rickscollectibles.shop within 7 days of delivery with your order number and photos of the item and packaging — we will send a replacement or a full refund at no cost to you, including a prepaid label if the item needs to come back.

Within 5–10 business days of your return being approved, back to your original payment method. Your bank may take a few extra days to post it — if a refund seems late after that, contact us and we will trace it with the processor.

Once a factory seal is broken, the contents and value of a collectible product can no longer be verified — this rule is standard across the hobby and protects every customer from tampered or resealed product.

Yes — sealed products are sourced from authorized distributors, and antiques and collectibles are inspected by hand and described honestly, including condition notes for vintage pieces. We use third-party brand names only to identify the genuine products we sell.

Antiques and vintage toys naturally show age consistent with their era — that is part of what they are. Each listing describes condition specifically, so you know exactly what you are getting before you buy.

Often, yes. Email us what you are hunting — set, piece, era — and we will tell you honestly whether we can source it and at what price. No obligation.

Still have a question?

We reply within 1–2 business days.
Email support@rickscollectibles.shop (Mon–Fri, 9 AM – 6 PM CST)
Rick's Collectibles · 1770 S Randall Rd D, Geneva, IL 60134, United States