Track Your Order
Rick's Collectibles
Track Your Order
Follow your package every step of the way — from our hands to your door.
Enter your tracking number
Your tracking number is in the shipping confirmation email we sent when your order left our facility. Can't find it? Check spam or promotions — or email us and we'll resend it.
Your Order's Journey
You receive an order confirmation email right away at the address used at checkout. Review it and tell us immediately if anything looks wrong — this is the easiest moment to fix an address typo.
We verify your order, inspect each item by hand, and pack it with protective materials suited to collectibles. No tracking exists yet at this stage — that is normal and expected.
You receive a shipping confirmation email with your tracking number. Early scans can take 24–48 hours to appear in the carrier system, so a quiet first day is nothing to worry about.
Your package travels to you, free of charge, anywhere in the United States. Rural addresses tend toward the upper end of the range.
The carrier scans the package as delivered. Enjoy! Every order is covered by our 30 days return policy with prepaid return shipping, so you can buy with confidence.
Pre-Order Reserved?
Check Your Reservation Status
Pre-order items ship on or shortly after their official release date, so tracking activates later than regular orders. Your reservation is confirmed and held under the email used at checkout from the moment you order. Enter your details below — our team confirms your reservation and expected ship window by email, usually within 1 business day.
Reminder: you can cancel any pre-order for a full refund at any time before it ships — see our Pre-Order Policy.
Common Tracking Questions
Carrier scans often lag, especially early in transit, over weekends, or during busy periods — your package is usually still moving even when the map is quiet. If nothing changes for 5 or more days, email us and we will open a trace with the carrier and keep you updated until it is resolved.
Check around your property (porch, side door, mailbox area, parcel lockers), with household members, and with neighbors — carriers sometimes scan a package as delivered slightly before it physically arrives. If it has not appeared within 48 hours, contact us within 7 days of the marked delivery date and we will investigate with the carrier and make it right, including replacement or refund where loss is confirmed.
Check spam and promotions folders first. If your order was placed more than 3 business days ago and there is still no email, contact us — we will confirm your order status, resend your tracking link, and check that your email address on the order is correct.
Most carriers automatically re-attempt the next business day or leave pickup instructions. Check the tracking page for the carrier's note. If a package is being returned to us as undeliverable, contact us and we will arrange reshipment or a refund of the product price.
Once a parcel is with the carrier we can no longer edit the label, but contact us anyway — depending on the carrier and stage of transit, an intercept or hold-for-pickup may be possible, and we will pursue every option with you.
Email us within 7 days of delivery with photos of the item and all packaging (keep the packaging until the claim is resolved) — we will arrange a replacement or full refund at no cost to you. Details in our Refund & Return Policy.
Need help finding your order?
Include your order number and we'll track it down together.
Email support@rickscollectibles.shop (Mon–Fri, 9 AM – 6 PM CST)
Rick's Collectibles · 1770 S Randall Rd D, Geneva, IL 60134, United States