Rick's Collectibles

Refund & Return Policy

We stand behind everything we sell at Rick's Collectibles. If you are not satisfied with your purchase, this policy explains exactly what is covered, the deadlines that apply, who pays for return shipping (we do), how quickly you will be refunded, and what to do in special situations such as damaged items, exchanges, and pre-orders. We wrote it to be read — if anything is unclear, email support@rickscollectibles.shop and a real person will walk you through it.

Summary of Your Rights

• 30 days return window from the date of delivery
• We pay return shipping — you receive a prepaid return label by email
• No restocking fees and no hidden deductions of any kind
• Full refund to your original payment method once the return is received and inspected
• Free replacement or refund for anything that arrives damaged, defective, or incorrect

Return Window

You may request a return within 30 days of the delivery date shown on your tracking. The clock starts on the day the carrier records delivery, not the day you placed the order — so slow transit never eats into your return time. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange, except where an item is defective or the law provides otherwise.

Return Conditions

To be eligible for a return:

• Items must be in the same condition you received them — unused, undamaged, and complete.
• Sealed trading card products (booster boxes, packs, sealed sets) must remain unopened with all factory seals intact. Once a seal is broken, the contents and value of a collectible product can no longer be verified, so opened sealed product cannot be returned. This is standard across the hobby and protects every customer from tampered product.
• Antiques, toys, and collectibles must include all parts, accessories, documentation, and packaging they arrived with.
• Proof of purchase — your order number or confirmation email — is required so we can match the return to your order.

How to Start a Return — Step by Step

Please contact us before sending any return. Returns sent without authorization cannot be matched to an order reliably and may significantly delay your refund. There is no penalty for asking — even if you are unsure whether your situation qualifies, write to us and we will tell you honestly.

Refunds — Amount and Timing

• Approved refunds are issued to your original payment method within 5–10 business days of approval.
• Depending on your bank or card issuer, it can take additional days for the refund to appear on your statement — this final step is controlled by your bank, not by us.
• You receive the full amount paid for the returned item. There are no restocking fees, no processing fees, and — because shipping is free — no shipping charges to withhold.
• If a refund seems late, first re-check your bank account and contact your card issuer or bank, as posting times vary. If you have done that and the refund still has not arrived, contact us at support@rickscollectibles.shop and we will trace it with the processor.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you — this is handled outside the normal return process and does not require the item to be resalable. Contact us within 7 days of delivery at support@rickscollectibles.shop with:

• Your order number;
• Photos of the item and its packaging (keep the packaging until resolution — carriers sometimes require it for claims);
• A short description of the problem.

We will arrange a replacement (subject to availability) or a full refund, including any costs caused by our error. If a return of the damaged item is needed, we send a prepaid label — you never pay to send back something that arrived wrong.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want. This protects you: your replacement is secured immediately instead of risking a sell-out while your return travels back to us. If you prefer a direct exchange, ask — where stock allows, we will hold the replacement for you.

Pre-Order Cancellations

Pre-orders have an even more generous rule: you may cancel any pre-order for a full refund at any time before it ships — no reason needed. Once a pre-order has shipped, this standard return policy applies. Full details are in our Pre-Order Policy.

Non-Returnable Items

For transparency before you buy, the following cannot be returned:

• Opened trading card products — packs, boxes, or sealed sets with broken seals;
• Gift cards;
• Items explicitly marked final sale on the product page (this marking always appears before purchase, never after).

Nothing in this policy limits any non-waivable rights you may have under applicable law.